Overview

Rental notifications are automated messages Rentanium sends to renters at set points in a rental, such as before pickup or after return. Setting one up takes two parts: first you create the message template, then you create the notification that controls when and to whom it sends.

You can create notifications for these events:

• Pre Pickup: sent before the vehicle is picked up
• Pre Return: sent before the vehicle is due back
• Post Return: sent after the vehicle is returned
• Key Box: sent for key box exchanges
• Void: sent when a rental is voided

Part 1: Create the notification template

The template holds the message your renters will receive. Create it first, because you will select it when you set up the notification in Part 2.

1. Open Settings in Rentanium.
2. Select Templates and start a new template.
3. Fill in the template details:
   • Locations: select the location(s) this notification applies to.
   • Name: give the template a clear name, such as "Pre Pickup Reminder." You will pick it by this name in Part 2.
   • Enabled: check the Enabled box in the top right corner.
   • Template Type: select Rental Notification.
4. Add the notification content in the code editor on the left. A preview of the message appears on the right, and you can select Preview to check it.
5. Select Save.

Part 2: Create the rental notification

The rental notification controls when the template sends, which locations use it, and who receives copies.

1. Go back to Settings and select Rental Notifications.
2. Start a new notification. The Create Rental Notification window opens.
3. Fill in the required fields:
   • Name: a name for this notification.
   • Applicable Locations: the location(s) this notification applies to.
   • Notification Type: the rental event that triggers it: Pre Pickup, Pre Return, Post Return, Key Box, or Void.
   • Notification Method: how the notification is sent, such as Email.
   • Days and Hours: how far from the rental event the notification sends. For example, a Pre Pickup notification set to 1 day and 0 hours sends one day before pickup.
   • Template: select the template you created in Part 1.
   • Subject: the subject line the renter sees.
   • Reply-To Email: the address renters reach when they reply.
4. Optional: expand CC or BCC to send copies of the notification to other addresses, such as your location's inbox.
5. Select Save.

Tips and troubleshooting

• Template not showing in Part 2? Check that its Template Type is Rental Notification, the Enabled box is checked, and it is assigned to the same location(s) as the notification.
• Notifications not sending? Make sure Disable Rental Notifications is turned off in your rental settings, since it stops all automated renter notifications.
• One template per message: create a separate template and notification for each event you want to cover, such as one for Pre Pickup and one for Post Return.