Updating a Reservation's Status (Cancel/No-Show/Duplicate)
Note on Third Party Reservations
Typically a reservation made on an third party booking OTA/GDS should be cancelled by the customer on that platform, not through the platform. If cancelling a reservation that is a third party booking some functionality such as email notifications or refunds cannot be processed
1. Click "Search Reservations"
2. Click on any of the default search filters
3. Adjust the date parameters
4. Select the filters option to add or change any additional filter types. You can also use the search box to search by name or confirmation number within the date periods you have selected.
5. Scroll to the right of the results to adjust the status.
6. If the reservation is eligible to be cancelled you can select the cancelled status. Reservations past the pickup date can't be marked as cancelled and can be changed to no-shows . You can also mark a reservation as a duplicate. This screen can be also used to reopen a no-show or cancelled reservation.
7. When cancelling a reservation, it will prompt you to confirm which after selecting yes will process the cancellation and issue a refund if we have a card on file to process the refund.
